We, as an on-line Seller, provide consumers making purchases through our Store the statutory guarantee which entitles them to make warranty claims against faulty goods, or goods that don’t look or work as advertised. The statutory guarantee DOES NOT cover commercial claims from Companies. The period for exercising the rights granted by this guarantee expires 24 months after the date of goods delivery or after the date a third party, indicated by you, other than the carrier / delivery company collected the goods, i.e. from the confirmed goods delivery date. In order to exercise the consumer rights under this guarantee, you need to provide us necessary claim information in any form, together with a detailed description of the defect / problem and a photocopy of the original receipt as the proof of purchase – please use our online claim form or simply prepare a letter of your own and send it:
– by post to the address: Photon Entertainment sp. z o.o., Żurawia 71/4.18, 15-540 Białystok, Poland,
– in an e-mail to: [email protected]
All warranty claims are processed within 14 days from the date of receipt of the goods by us – during this time we will inform you about the chosen method of processing your complaint.
According to applicable laws, you have the right to return purchased goods within 14 days. The “cooling off” period expires 14 days after the day you received the last item from the order placed with us. In order to withdraw from the contract and return goods purchased from our Store, please complete and provide the obligatory statement (download it from here: Statement of withdrawal). If you prefer not to use the provided form, please prepare your own statement including all the necessary information. Please send your signed statement by post or e-mail it to [email protected] The next step in the claim procedure is the return of the purchased goods to the seller for a refund. Goods must be returned no later than 14 days after withdrawing from the contract. The refund shall be made no later than 14 days after withdrawal from the contract.
Address for returns: Photon Entertainment sp. z o.o., Żurawia 71/4.18, 15-540 Białystok, Poland
Contact details for returns:
[email protected] tel. +48 667 254 321 Mon – Fri 8:00 – 16:00
Together with the products to be returned please send back all the accessories received with the product, as well as the original receipt, and a copy of your statement. Thank you.