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Shop rules

  1. GENERAL PROVISIONS
    1. The on-line retail Store photonrobot.com https://photonrobot.com (hereinafter referred to as: the Store) is an e-commerce platform owned by: Photon Entertainment sp. z o.o., Żurawia 71, 15-540 Białystok, Poland, NIP: 9662102678, REGON: 363861420, KRS: 0000605171
    2. Below Terms and Conditions define the rules of using the Store, conditions of placing orders for products offered in the Store, times and rules of order processing, terms and methods of payment, Customers’ rights to cancel orders and/or withdraw from the sale contract, and the rules for filing and processing complaints.
    3. This is a retail e-commerce website which also provides means of distance communication. In order to use the Store it is necessary to:
      • have access to the Internet;
      • have an e-mail address;
      • have the latest version of a web browser installed;
      • accept the necessary cookies.
    4. Our Customers are entitled and obliged to use the Store in accordance with its intended use.
    5. Customers are obliged not to engage in any activity that could affect or interrupt the proper functioning of the Store, and in particular refrain from any interference with the content of the Store or its technical elements, including sharing of illegal content. It is forbidden to use the Store for purposes other than its intended use, and in particular spamming, conducting any commercial, advertising, promotional activities on the Store’s websites, etc.
    6. To the fullest extent permitted by law, the Store shall not be liable for disruptions, including interruptions in operation caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the IT infrastructure of any Customer.
    7. Browsing products available in the Store does not require registration. Placing orders for products available in the Store requires customer registration in accordance with the provisions of point II of these Terms and Conditions.
    8. Any Buyer placing an order with the Store is obliged to read Store’s Terms and Conditions at the latest at the time of placing such an order.
    9. The on-line payment service providers used:
      1. PayU S.A.
      2. PayLane sp. z o.o. with its registered office in Poland, Gdańsk, Norwida 4, 80-280, KRS: 0000227278
  2. TIMES AND RULES OF ORDER PROCESSING
    1. At the time of placing an order in the Store a contract for the sale of goods is concluded, which is a formal agreement between You, the Buyer and us, the Seller.
    2. We allow customers to place orders only after creating an account on the photonrobot.com website. Customers need to register using the registration form provided at the time of order placement.
    3. Only after registering on the Store’s website, customers have the right to place orders by indicating products they are interested in, and by adding them to the Store Cart using the “Add to Cart” button on the product page. At the Check out customers need to indicate they preferred method of payment and goods collection, as well as to confirm placement of their order.
    4. While on the Cart page, Customers need to confirm:
      • products to be ordered, product quantity;
      • delivery address, and details necessary to issue an invoice;
      • method of delivery;
      • method of payment (described in point IV of these Terms and Conditions);
      • (optional) a discount code.
    5. Should the customer provide false or incorrect information, the Store has the right to cancel the order and notify the customer of the action taken.
    6. Order processing time (prior to shipment of the purchased goods) might take up to 2 (two) working days from the date of placing the order:
      1. if the customer chooses to pay by bank transfer, the order processing time is counted from the date the money are credited to the Seller’s bank account or the Seller’s settlement account,
      2. If the customer chooses to pay with a payment card, the order processing time is counted from the moment of receiving credit card authorization.
    7. On-line orders can be placed electronically 24 hours a day, 365 days a year. Orders placed on Saturdays, Sundays and public holidays will be processed first thing in the morning on the next working day.
    8. Store’s website may be temporarily unavailable from time to time in order to carry out necessary maintenance, development and modernization works.
    9. If the Customer chooses the Cash in Advance/Prepayment method and fails to pay the Store the outstanding amount within 5 (five) days from placing an order, such order will be automatically canceled. In such cases, the customer has the right to place the same order again. Orders paid by bank transfers or payment cards are processed immediately upon receipt of payment for the goods.
    10. In an unlikely case where ordered goods are unavailable, the Store may offer the Customer to:
      1. cancel the entire order (should the customer choose this option, the Store will be freed from the obligation to process the order);
      2. cancel this part of the order which is not possible to be completed within a set time frame (should the customer choose this option,
      3. the order will be processed only partially, while the Store will be freed from the obligation to process the remaining part of the order);
      4. provide a substitution, after receiving necessary confirmation from the Customer. An order where a substitute product is offered and approved by the Customer will be treated as final;
      5. divide the placed order and provide a new shipment date for out of stock items (should the customer choose this option, the remaining products will be shipped separately, and the Customer will be responsible for the costs of any additional shipments).
    11. In some instances, a product or products selected for purchase may become unavailable. In such a case an email notice will be sent out to the Customer. Email will be sent to the email address provided during registration within 7 (seven) days from the date of conclusion of the contract.
    12. Any payments received for the unavailable products will be refunded. We will refund the paid amount (or the difference) to the Customer within 14 (fourteen) days from the date of sending the information, in accordance with the terms and conditions specified in point IV of these Terms and Conditions.
    13. In the event that the Customer provides erroneous or inaccurate information, including in particular erroneous or inaccurate postal address, the Store shall not be liable for failed or delayed deliveries to the fullest extent permitted by the law.
    14. Certain items may contain specific shipping time information, in all such cases the given number of days will always be workweek days, i.e. from Monday to Friday (except public holidays) during which shipments take place. The above shipment information is an approximate time counted from the moment of accepting the order by the Store through completion until the moment where ordered products are sent out to the Customer using the selected method. Delivery time always takes into account the full order completion time.
    15. Any products purchased through our Store are delivered only to addresses within the territory of Poland.
  3. PRICING AND SHIPPING COSTS
    1. All prices provided on our website include VAT and are in Polish zloty (PLN).
    2. Provided prices do not include any shipping costs.
    3. We reserve the right to change the prices of products at any time, introduce new products, launch and cancel marketing campaigns or introduce changes to our T&Cs in accordance with the standards of the Civil Code and other relevant laws, however such changes will not affect the rights of customers who purchased goods from the Store before introduction of the aforementioned changes or the rights of persons entitled to benefit from a given promotion, in accordance with its rules and during its duration.
    4. Shipping costs are added to the total amount for ordered products and are paid by the customer.
    5. The Customer is responsible for checking of the condition of the parcel’s external packaging upon collection in the presence of the delivery person. If a transport damage to the packaging is discovered upon inspection, the Customer should prepare, together with the delivery person, a damage report in two identical copies signed by the collecting person and the delivery person.
  4. THE AVAILABLE PAYMENT METHODS:
    1. Payment cards:
      1. Visa
      2. Visa Electron
      3. MasterCard
      4. MasterCard Electronic
      5. Maestro
    2. Quick transfer via PayU
    3. Payment On Collection – payment by cash at the time of delivery
    4. Payment by cash on collection at the store
    5. All refunds for purchases made with a payment card are credited to the bank account assigned to the customer’s payment card.
  5. WARRANTY CLAIMS AND RETURNS
    1. Our products are covered by the 24 months (two years) warranty. Customers may exercise their right to make a warranty claim within this 2 year period counted from the date of the goods collection, provided that such a claim is made within 2 (two) months from the date of discovering that the received goods are defective or don’t look or work as advertised. In order to meet this timing criteria, it is sufficient to send us a notice before the above deadline.
    2. Any warranty claims along with the proof of purchase from our Store should be forwarded to the following e-mail address: [email protected], or by mail to the postal address of the Store (point I of these Terms and Conditions).
    3. The warranty claims are processed within 14 (fourteen) days. If the Store does not respond to a warranty claim within 14 (fourteen) days, the claim will be deemed justified.
    4. If the product is deemed eligible for repair or exchange under the warranty we will repair the faulty product or provide a fully working replacement or, if a replacement is not feasible, we will provide a full refund within 14 (fourteen) days from the date of receipt of the defective product.
    5. The Customer, in the situation described in clause 4 of this Section, is obliged to return complete goods to the Store.
    6. According to the Polish legislation – Act dated 30 May 2014 on Consumer Rights, Customers who concluded a distance sale contract or an off-premises sale contract may withdraw from the contract without giving any reason within 14 days from the date of delivery of the goods (parcel collection date). In order to withdraw from the contract and return purchased goods it is necessary to provide us with the obligatory withdrawal statement within the above time frame. The signed paper withdrawal statement should be sent to the Store’s address (point I in the General Provisions) or as a scan to the provided Store’s e-mail address. The Store will fully refund the Customer within 14 days from the day of receipt of the consumer’s notice of withdrawal from the contract.
    7. Legal entities are not eligible to exercise the right to return goods. The right to return purchased goods does not apply to legal entities and persons conducting business activity, if the product was purchased for the needs of a company (a legal person, business).
    8. In the case described in clause 6 of this section and in accordance with the provisions there, the Customer is obliged to return goods unaltered within the time limit described in the applicable provisions of law. After receiving the goods the Store will provide a full refund to the Customer within 14 days.
    9. Product packaging is an inseparable part of the product, in this case robots, due to their functionality. The product must be returned in an undamaged packaging.
    10. The store does accept the Payment On Collection returns and is not responsible for any costs associated with such shipments.
  6. REFUNDS
    1. The store is obliged to refund the full amount paid by the Customer within 14 calendar days using the same payment method used by the customer during the original transaction, if:
      1. an order or part of an order is canceled (in which case only the canceled part of the order is refunded) and it was paid in advance before completion of such order;
      2. the product was returned (withdrawal from the contract) through the delivery services of The Polish Post or a third party carrier company;
      3. a processed warranty claim confirmed our inability to repair the damaged product or replace it with a new one;
      4. a claim to reduce the price of the product is deemed justified.
    2. The Store will credit the Customer’s bank account (the one associated with the Customer’s payment card) with the full amount of the refund or will issue a postal order (the Customer bears the costs of transfer) – if the order was paid:
      1. in advance by bank transfer or by a payment card;
      2. as a Payment On Collection, or in a parcel machine, or at the post office.
  7. PRIVACY POLICY AND PERSONAL DATA PROTECTION
    1. The Store is the administrator (controller) of customers’ personal data provided during registration at the Store’s website.
    2. The Store is obliged to protect customers’ personal data in accordance with the Act of August 29, 1997 on the Protection of Personal Data, and the Act of 18 July, 2002 on Providing Services by Electronic Means. By placing orders in our on-line Store customers provide us their personal data and consent to their use by the Store in order to process such placed orders. At any time customers have the right to request to view, correct, update and delete their personal data.
    3. Terms and conditions on collection, processing and storing personal data by the Store are described in the Privacy Policy, which can be found here: https://photonrobot.com/privacy-policy/
  8.  NEWSLETTERS
    1. The Customers may consent to receive commercial information, including commercial information by electronic means, by ticking the appropriate option in the registration form or at our website. After giving such consent, the Customer shall receive the Store’s newsletter (the Newsletter) to the e-mail address provided.
    2. The Customers can unsubscribe from the Newsletter at any time by themselves by submitting a request to our Data controller or by clicking on the unsubscribe link provided in each Newsletter.
  9. FINAL PROVISIONS
    1. We, as the Store Owner would like to inform you, and you as our Client have to acknowledge that the use of the Internet is associated with certain risks, especially a risk of damage, which you as a Client may suffer as a result of different types of threats present on the Internet, and in particular as a result of hacking into the Client’s system, stealing passwords, infecting the Client’s system with viruses.
    2. To the fullest extent permitted by law, the Store shall not be liable for administrators of mail servers blocking our email messages sent to email addresses indicated by our Customers and for deleting or blocking our emails by security software installed on our Customers’ computers.
    3. Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, individual screen settings, colors, screen proportions actual products may appear different to those shown on our website. Any such visual differences cannot be accepted as a basis for warranty claims. In all cases related to product visual differences, Customers have the right to withdraw from the contract in accordance with the provisions of these Terms and Conditions (point V).
    4. We, as the Store Owner would like to inform that all trademarks (logos, logotypes, brand names, etc.), graphic materials, and photographs are subject to legal copyrights and are used by the Store for informational purposes only.
    5. All product names available at our Store are used for identification purposes only and may be protected and reserved under the provisions of the Intellectual and Industrial Property Law.
    6. We, as the Store Owner would like to remind that the website content, layout, images, photos, etc. are works protected by intellectual property law, including copyright, trademark, and patent laws. The Store customers and visitors are obliged to respect the intellectual property rights (including copyrights, industrial property rights, as well as rights resulting from the registration of trademarks) of the Owner and any third parties. Store customers and website visitors are solely responsible for failure to comply with the provisions of this section.
    7. Therefore, you may not publish content that is illegal, immoral or harmful to the interests of third parties; especially publishing links to pornographic, obscene or other materials degrading human dignity is strictly prohibited.
    8. The Store owner hereby undertakes to notify registered users about any changes to the above Terms and Conditions by sending them an email notification to email addresses provided during registration. After receiving such information, Customers will have the right to delete their account at any time.
    9. In matters not regulated by these Terms and Conditions, the applicable provisions of Polish law shall apply, in particular the Civil Code, the Act on specific terms and conditions of consumer sale and amendments to the Civil Code, as well as The Act of 2 March 2000 on the Protection of Certain Consumer Rights and on the Liability for Damage caused by a Dangerous Product.
    10. The current wording of the above Terms and Conditions apply from 03/14/2018.